LEGAL INFORMATION
Privacy Policy
This Privacy Policy explains how AKILEH’S LTD collects, uses, stores, and protects personal information when you use our website or submit a booking enquiry for our indoor space rental services.
1. Information We Collect
We may collect information that you voluntarily provide, including your name, email address, telephone number, booking preferences, and any information submitted through our enquiry or booking forms.
2. Purpose of Collection
Information is used solely for responding to enquiries, managing booking requests, communicating reservation details, providing customer support, and maintaining service administration.
3. Booking Records
Booking information may be retained for up to 12 months after completion of the reserved booking period for administrative, scheduling, and customer service purposes.
4. Communication
We may contact you regarding your booking enquiry, reservation status, access information, or operational updates directly related to the requested service.
5. Cookies
Our website may use cookies and similar technologies to improve website performance, remember user preferences, and analyse general website usage. Cookies may remain active for up to 90 days unless removed through your browser settings.
6. Data Security
Appropriate technical and organisational measures are applied to help protect personal information from unauthorised access, alteration, disclosure, or accidental loss.
7. Information Sharing
Personal information is not sold or disclosed for marketing purposes. Information may only be shared where reasonably necessary for website operation, customer communication, or where required by applicable law.
8. Data Retention
General enquiry records may be retained for up to 6 months. Where no booking proceeds, related correspondence may be securely removed after this period unless further communication is requested.
9. Your Choices
You may request access to the personal information you have provided, request correction of inaccurate information, or request removal where retention is no longer required under applicable legal obligations. Requests are normally processed within 30 days.
10. External Websites
This website may contain links to external websites for convenience. We are not responsible for the privacy practices or content of third-party websites.
11. Children’s Privacy
This website is intended for individuals who are able to submit booking enquiries independently. Personal information should not knowingly be provided by children without appropriate supervision.
12. Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the contact details provided on our Contact page.