SERVICE INFORMATION

Service Delivery Policy

This Service Delivery Policy explains how booking requests are processed, how access to privately managed indoor spaces is arranged, and how reservation-related communications are handled by AKILEH’S LTD.

1. Booking Request Submission

Customers may submit a booking request through our online enquiry form or other available contact methods. Submitting a request does not automatically reserve a space and remains subject to availability and operational review.

2. Availability Review

Each booking request is reviewed individually to confirm the availability of the requested indoor space, preferred date, and selected time slot. Availability is assessed according to the current booking schedule.

3. Booking Confirmation

A reservation becomes confirmed only after a confirmation email has been issued by our team. Until confirmation has been provided, requested dates and time slots remain unavailable for guarantee.

4. Confirmation Timeframe

Booking requests are normally reviewed and responded to within 24–48 business hours. During periods of increased enquiry volume, confirmation may require additional processing time where reasonably necessary.

5. Booking Availability

All reservations are subject to current availability. Requested dates, times, or specific spaces cannot be guaranteed until a booking confirmation has been issued. Alternative availability may be suggested where appropriate.

6. Access Information

Access instructions, entry guidance, and any operational information relating to the confirmed booking will normally be provided by email before the scheduled reservation begins. Customers are encouraged to review these instructions carefully prior to arrival.

7. Arrival Time

Customers are encouraged to arrive approximately 10 minutes before the confirmed booking time. This allows sufficient time for entry procedures and helps ensure that the reserved booking period can begin as scheduled.

8. Late Arrival

Customers arriving more than 15 minutes after the confirmed start time may experience a reduction in the available usage period. The original reservation end time will normally remain unchanged to avoid disruption to subsequent bookings.

9. Failure to Attend

Where a customer has not arrived within 30 minutes of the confirmed booking time and no prior communication has been received, the reservation may be regarded as unused. Access may no longer be available after this period, subject to operational requirements.

10. Booking Amendments

Requests to modify a confirmed booking should normally be submitted at least 48 hours before the scheduled reservation. Amendments remain subject to operational availability and cannot be guaranteed until confirmed by email.

11. Duration of Access

Access to the reserved indoor space is limited to the confirmed booking period only. Customers are expected to enter and leave the premises within the allocated time slot to support the efficient operation of subsequent reservations.

12. Customer Responsibilities

Customers are responsible for using the reserved space in an appropriate manner, following any reasonable access instructions, maintaining the condition of the premises during their booking, and ensuring that all personal belongings are removed before the reservation concludes.

13. Communication

Booking confirmations, reservation updates, access instructions, and operational notifications are normally delivered by email. Customers should ensure that the contact information provided during the booking process remains accurate. General booking enquiries are typically responded to within 24–48 business hours.

14. Operational Changes

From time to time, operational requirements may make it necessary to adjust a confirmed booking, including changes to the allocated space, reservation time, or access arrangements. Where reasonably practicable, customers will be notified by email as soon as possible, and suitable alternative arrangements may be offered where available.

15. Support Availability

Our customer support team is available during normal business hours to assist with booking enquiries, reservation information, and general service-related questions. Most enquiries receive a response within 24–48 business hours.

16. Record Retention

Booking requests, reservation confirmations, and related service communications may be retained for up to 12 months following completion of the booking for administrative, customer support, and operational record-keeping purposes. Information is managed in accordance with our Privacy Policy.

17. Service Limitations

AKILEH’S LTD provides access to privately managed indoor spaces only. The service is limited to temporary space usage during the confirmed reservation period and does not include event planning, event management, catering, entertainment, staffing, transportation, equipment operation, or any other supplementary services unless expressly confirmed in writing.

18. Force Majeure

Services may be adjusted, postponed, or rescheduled where events beyond reasonable operational control affect the availability or safe operation of the reserved space. Such events may include building maintenance, utility interruptions, severe weather, governmental requirements, or other circumstances that could not reasonably have been anticipated. Customers will be informed as soon as reasonably practicable.

19. Contact Information

For questions regarding booking procedures, reservation management, or this Service Delivery Policy, please contact us using the details below.

Company AKILEH’S LTD
Email contact@akilehsevent.com
Telephone +44 330 219 0921
Address 18 Carlow Street, Middlesbrough, England, TS1 4SD